You Can Not Achieve An Aim Unless

He That Expects To Quantify In Dollars The Gains That Will Accrue To A Company Year By Year For A Program For Improvement Of Quality Expounded In [out Of The Crisis] Will Suffer Delusion. He Should Know Before He Starts That He Will Be Able To Quantify Only A Trivial Part Of The Gain.

Rational Behavior Requires Theory. Reactive Behavior Requires Only Reflex Action.

The Most Important Figures For Management Of Any Organization Are Unknown And Unknowable.

You Can Not Achieve An Aim Unless You Have A Method.

Hold Everybody Accountable? Ridiculous!