People Need To Know What Their Jobs

Anybody Can Achieve Gains In Quality By Slowing Down Production. That Is Not What We Are Talking About.

The Worker Is Not The Problem. The Problem Is At The Top! Management!

...a Person And An Organization Must Have Goals, Take Actions To Achieve Those Goals, Gather Evidence Of Achievement, Study And Reflect On The Data And From That Take Actions Again. Thus, They Are In A Continuous Feedback Spiral Toward Continuous Improvement. This Is What 'kaizan' Means.

The System That People Work In And The Interaction With People May Account For 90 Or 95 Percent Of Performance.

No Requirement Of Industry Is So Much Neglected As Operational Definitions.