All Models Are Wrong; Some Models Are

The Worker Is Not The Problem. The Problem Is At The Top! Management!

Cease Dependence On Inspection To Achieve Quality. Eliminate The Need For Inspection On A Mass Basis By Building Quality Into The Product In The First Place.

Two Basic Rules Of Life Are: 1) Change Is Inevitable. 2) Everybody Resists Change.

People Copy Examples And Then They Wonder What Is The Trouble. They Look At Examples And Without Theory They Learn Nothing.

It Does Not Happen All At Once. There Is No Instant Pudding.