Portability Of Lots Of Information Should Not

But There's No Substitute For Getting Smarter Faster. And The Way You Get Smarter Is To Screw Around Vigorously. Try Stuff. See What Works. See What Fails Miserably. Learn. Rinse. Repeat.

Customers Perceive Service In Their Own Unique, Idiosyncratic, Emotional, Irrational, End-of-the-day, And Totally Human Terms. Perception Is All There Is!

The Market May Never Coalesce Around One Basic Design, Or Even Around Two Or Three Dominant Devices.

What Is My Personal Strategy For The Next 10 Hours? Who Can I Talk With Or What Can I Volunteer For To Learn Something New?

Have You Thanked A Front-line Employee For Carrying Around A Great Attitude ... Today?