Excellence Is Not An Aspiration. Excellence Is

Power Lies In The Details, And The Tenacious Pursuit Of Such Hidden Levers Can Pay Off Enormously. While You Don't Want To Get A Reputation As A Prissy Worrywart, Worrying About The Details In Private Is Important. You May Think You Are The World's Greatest Speaker, But If The Auditorium's Sound System Is Singing Static - Well, Forget It.

Winners Must Learn To Relish Change With The Same Enthusiasm And Energy That We Have Resisted It In The Past.

Public Speaking Is A Skill That Can Be Studied, Polished, Perfected. Not Only Can You Get Good At It, You Can Get Damn Good At It And It Makes A Heck Of A Difference.

I Urge You To Set A Tough, Quantitative Target For Adding "differentiators" As I Call Them, To Every Service You Provide.

Test Fast, Fail Fast, Adjust Fast.