Treat The Customer As An Appreciating Asset.

Your Calendar Never Lies. All We Have Is Our Time. The Way We Spend Our Time Is Our Priorities, Is Our Strategy. Your Calendar Knows What You Really Care About. Do You?

Lists Simplify, Clarify, Edify.

Divas Do It, Golfers Do It, Pilots Do It, Violists Do It, Sprinters Do It, Soldiers Do It, Surgeons Do It, Astronauts Do It...only Business People Think It Isn't Necessary To Train.

If You're A Leader, Your Whole Reason For Living Is To Help Human Beings Develop - To Really Develop People And Make Work A Place That's Energetic And Exciting And A Growth Opportunity, Whether You're Running A Housekeeping Department Or Google. I Mean, This Is Not Rocket Science.

Train Everyone Lavishly. You Can't Overspend On Training.