People Of All Demographic Categories And Geographic

I Don't Read Many Business Books. I Read Good Fiction. Business Is About People, So My Favorite Business Books Are Anything By Dickens.

Don't 'tolerate' Mistakes. Embrace Them!

Brand Inside Is More Important Than Brand Outside For Sustained Success.

Many Flagship State Universities Have Wonderful Digital Libraries That Are Accessed By People Around The World. In Future, If Not Current, Budget Crises, Trustees, Board Members, And Administrators May Wonder Why These State Institutions - With An Articulated Primary Clientele Of Students, Faculty, And Staff Members And A Secondary Clientele Of All Citizens Of The State - Should Be Spending Resources On A Digital Library That Is Used By Many People Beyond The Primary And Secondary Service Populations.

The Idea Of Intimately Entwining With Customers [to Get Ideas] Is An Idea Whose Time Has Come.