Have You Thanked A Front-line Employee For

'in Search Of Excellence' - Even The Title - Is A Reminder That Business Isn't Dry, Dreary, Boring, Or By The Numbers. Life At Work Can Be Cool - And Work That's Cool Isn't Confined To Tiger Woods, Yo-yo Ma, Or Tom Hanks. It's Available To All Of Us And Any Of Us.

Transforming Leadership, [is Defined As] Leadership That Builds On Man's Need For Meaning, Leadership That Creates Institutional Purpose ... He Is The Value-shaper, The Exemplar, The Maker Of Meanings ... He Is The True Artist, The True Pathfinder.

If You're A Leader, Your Whole Reason For Living Is To Help Human Beings Develop - To Really Develop People And Make Work A Place That's Energetic And Exciting And A Growth Opportunity, Whether You're Running A Housekeeping Department Or Google. I Mean, This Is Not Rocket Science.

Almost All Quality Improvement Comes Via Simplification Of Design, Manufacturing... Layout, Processes, And Procedures.

Reward Excellent Failures. Punish Mediocre Successes.