People Are Not Your Most Important Asset....the

You Must Maintain Unwavering Faith That You Can And Will Prevail In The End, Regardless Of The Difficulties, And At The Same Time, Have The Discipline To Confront The Most Brutal Facts Of Your Current Reality, Whatever They Might Be.

Greatness Is Not A Function Of Circumstance. Greatness, It Turns Out, Is Largely A Matter Of Conscious Choice, And Discipline.

Faith In The Endgame Helps You Live Through The Months Or Years Of Buildup.

I See The Baldrige Process As A Powerful Set Of Mechanisms For Disciplined People Engaged In Disciplined Thought And Taking Disciplined Action To Create Great Organizations That Produce Exceptional Results.

You Must Ask, "what Do We Mean By Great Results?" Your Goals Don't Have To Be Quantifiable, But They Do Have To Be Describable. Some Leaders Try To Insist, "the Only Acceptable Goals Are Measurable," But That's Actually An Undisciplined Statement. Lots Of Goals-beauty, Quality, Life Change, Love-are Worthy But Not Quantifiable. But You Do Have To Be Able To Tell If You're Making Progress.