Successful People Breed Success.

The Customer Deserves To Receive Exactly What We Have Promised To Produce - A Clean Room, A Hot Cup Of Coffee, A Nonporous Casing, A Trip To The Moon On Goassamer Wings.

When You're Out Of Quality, You're Out Of Business.

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

We Must Define Quality As Conformance To Specifications If We Are To Manage It.