Knowledge Is The Key.

Quality Is Made In The Board Room. A Worker Can Deliver Lower Quality, But She Cannot Deliver Quality Better Than The System Allow.

No Requirement Of Industry Is So Much Neglected As Operational Definitions.

Quality Comes Not From Inspection, But From Improvement Of The Production Process.

We Should Work On Our Process, Not The Outcome Of Our Processes.

People Copy Examples And Then They Wonder What Is The Trouble. They Look At Examples And Without Theory They Learn Nothing.