Knowledge Is The Key.

We Know What We Told Him, But We Don't Know What He Heard.

It Only Takes A Little Innovation.

A Bad System Will Beat A Good Person Every Time.

It Is Important That An Aim Never Be Defined In Terms Of Activity Or Methods. It Must Always Relate Directly To How Life Is Better For Everyone. . . . The Aim Of The System Must Be Clear To Everyone In The System. The Aim Must Include Plans For The Future. The Aim Is A Value Judgment.

The Customer Is The Most Important Part Of The Production Line.