We Must Satisfy Our Customers.

Managers Don't Like Giving Appraisals, And Employees Don't Like Getting Them. Perhaps They're Not Liked Because Both Parties Suspect What The Evidence Has Proved For Decades: Traditional Performance Appraisals Don't Work.

Whenever There Is Fear, You Will Get Wrong Figures.

It Is Important That An Aim Never Be Defined In Terms Of Activity Or Methods. It Must Always Relate Directly To How Life Is Better For Everyone. . . . The Aim Of The System Must Be Clear To Everyone In The System. The Aim Must Include Plans For The Future. The Aim Is A Value Judgment.

The Result Of Long-term Relationships Is Better And Better Quality, And Lower And Lower Costs.

Scrap Doesn't Come For Free, We Pay Someone To Make It.