We Must Satisfy Our Customers.

Plants Don't Close From Poor Workmanship, But From Poor Management.

To Successfully Respond To The Myriad Of Changes That Shake The World, Transformation Into A New Style Of Management Is Required. The Route To Take Is What I Call Profound Knowledge, Knowledge For Leadership Of Transformation.

A System Must Be Managed. It Will Not Manage Itself.

Absence Of Defects Does Not Necessarily Build Business... Something More Is Required.

When People Try To Do What They Can Not Do, They Wish To Give Up.