We Must Satisfy Our Customers.

Improve Quality, You Automatically Improve Productivity.

A Committee Appointed By The President Of A Company Will Report What The President Wishes To Hear. Would They Dare Report Otherwise?.

For Quality: Stamp Out Fires, Automate, Computerize, M.b.o., Install Merit Pay, Rank People, Best Efforts, Zero Defects. Wrong!!!! Missing Ingredient: Profound Knowledge.

Put A Good Person In A Bad System And The Bad System Wins, No Contest.

People Work In The System. Management Creates The System