We Must Satisfy Our Customers.

...a Person And An Organization Must Have Goals, Take Actions To Achieve Those Goals, Gather Evidence Of Achievement, Study And Reflect On The Data And From That Take Actions Again. Thus, They Are In A Continuous Feedback Spiral Toward Continuous Improvement. This Is What 'kaizan' Means.

Knowledge Is The Key.

The Moral Is That It Is Necssary To Innovate, To Predict The Needs Of The Customers, And Give Him More. He That Innovates And Is Lucky Will Take The Market.

A Committee Appointed By The President Of A Company Will Report What The President Wishes To Hear. Would They Dare Report Otherwise?.

You Do Not Install Quality; You Begin To Work At It.