Knowing Where You Are Going Is The

Catch People In The Act Of Doing Something Right.

Consistency Isn't Behaving The Same Way All The Time.

When You Touch - Don't Take. Touch People Only When You Are Giving Something - Reassurance, Support, Encouragement, Whatever

It's Really Hard To Be A Servant Leader Because We Come Into This World As A Baby In A Self-survival Mode. Life Is A Journey Toward Service.

Successful Organizations Have One Common Central Focus: Customers.