Real Communication Happens When People Feel Safe.

Honesty Is Telling The Truth To Ourselves And Others. Integrity Is Living That Truth.

Don't Wait Until People Do Things Exactly Right Before You Praise Them.

Your Customers Are Only Satisfied Because Their Expectations Are So Low And Because No One Else Is Doing Better. Just Having Satisfied Customers Isn't Good Enough Anymore. If You Really Want A Booming Business, You Have To Create Raving Fans.

If You Don't Seek Perfection, You Can Never Reach Excellence.

Present Thinking People Kill The Future.