Profit In Business Comes From Repeat Customers,

Transformation Is Not Automatic. It Must Be Learned; It Must Be Led.

Innovation Comes From People Who Take Joy In Their Work.

I Am Not Reporting Things About People. I Am Reporting Things About Practices.

Any Two People Have Different Ideas Of What Is Important.

Scientific Data Are Not Taken For Museum Purposes; They Are Taken As A Basis For Doing Something. If Nothing Is To Be Done With The Data, Then There Is No Use In Collecting Any. The Ultimate Purpose Of Taking Data Is To Provide A Basis For Action Or A Recommendation For Action. The Step Intermediate Between The Collection Of Data And The Action Is Prediction.