Improving Quality Requires A Culture Change, Not

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

Quality Is Such An Attractive Banner That Sometimes We Think We Can Get Away With Just Waving It, Without Doing The Hard Work Necessary To Achieve It.

A Rule To Live By: I Won't Use Anything I Can't Explain In Five Minutes.

Eliminating What Is Not Wanted Or Needed Is Profitable In Itself.

It Isn't What You Find, It's What You Do About What You Find.