Improve Quality, You Automatically Improve Productivity.

If Someone Can Make A Contribution To The Company He Feels Important.

Inspection With The Aim Of Finding The Bad Ones And Throwing Them Out Is Too Late, Ineffective, And Costly. Quality Comes Not From Inspection But From Improvement Of The Process.

The Average American Worker Has Fifty Interruptions A Day, Of Which Seventy Percent Have Nothing To Do With Work.

Confusing Common Causes With Special Causes Will Only Make Things Worse.

There Is Very Little Evidence That We Give A Hoot About Profit.