You Can See From A Flow Diagram

The System That People Work In And The Interaction With People May Account For 90 Or 95 Percent Of Performance.

A Leader's Job Is To Help His People.

We Must Understand Variation.

I Think That People Here Expect Miracles. American Management Thinks That They Can Just Copy From Japan - But They Don't Know What To Copy!

Two Basic Rules Of Life Are: 1) Change Is Inevitable. 2) Everybody Resists Change.