If You Don't Know What The Defect

Slowness To Change Usually Means Fear Of The New.

People Are Conditioned To Believe That Error Is Inevitable.... However, We Do Not Accept The Same Standard When It Comes To Our Personal Life. If We Did, We Would Resign Ourselves To Being Shortchanged Now And Then When We Cash Our Paychecks. We Would Expect Hospital Nurses To Drop A Certain Percentage Of All Newborn Babies. We Would Expect To Go Home To The Wrong House Periodically. As Individuals We Do Not Tolerate These Things. Thus We Have A Double Standard, One For Ourselves, One For The Company.

Being Convinced One Knows The Whole Story Is The Surest Way To Fail.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.

If We Deliver On Time, But The Product Has Defects, We Have Not Delivered On Time.