If You Don't Know What The Defect

Many Managers Feel, Somewhat Cynically, That People Are Being Paid To Do Their Jobs And That's That. This Attitude Reflects An Insensitivity To People That Is A Trademark Of Many Hockey-style Managers.

If We Deliver On Time, But The Product Has Defects, We Have Not Delivered On Time.

The Cost Of Quality Is The Expense Of Doing Things Wrong.

You Don't Have To Be Noisy To Be Effective.

Selecting The Right Person For The Right Job Is The Largest Part Of Coaching.