If You Don't Know What The Defect

If You Don't Know What The Defect Level Is, How Do You Know When To Get Mad?

You Are Going To Be Measured Anyway By Some Means, Fair Or Foul. Usually The One Doing The Measuring Has Nothing Specific In Mind; So He Does It By The Seat Of His Pants. Careers Are Destroyed In This Manner.

The Customer Deserves To Receive Exactly What We Have Promised To Produce - A Clean Room, A Hot Cup Of Coffee, A Nonporous Casing, A Trip To The Moon On Goassamer Wings.

It Isn't What You Find, It's What You Do About What You Find.

We Must Define Quality As Conformance To Specifications If We Are To Manage It.