Experience By Itself Teaches Nothing.

You Must Not Run Your Organization As A Functional Hierarchy. You Must Understand It As A System.

A Manager Of People Knows That In This Stable State It Is Distracting To Tell The Worker About A Mistake.

When A System Is Stable, Telling The Worker About Mistakes Is Only Tampering.

The Aim Proposed Here For Any Organization Is For Everybody To Gain - Stockholders, Employees, Suppliers, Customers, Community, The Environment - Over The Long Term.

The Main Difference Between Service And Manufacturing Is The Service Department Doesn't Know That They Have A Product.