Experience By Itself Teaches Nothing.

When Asked What Single Event Was Most Helpful In Developing The Theory Of Relativity, Albert Einstein Replied, "figuring Out How To Think About The Problem".

Management By Results Is Confusing Special Causes With Common Causes.

The System That People Work In And The Interaction With People May Account For 90 Or 95 Percent Of Performance.

Without Theory We Can Only Copy.

Quality Comes Not From Inspection, But From Improvement Of The Production Process.