A Leader Is A Coach, Not A

Stamping Out Fires Is A Lot Of Fun, But It Is Only Putting Things Back The Way They Were.

Quality Begins With The Intent, Which Is Fixed By Management.

Any Manager Can Do Well In An Expanding Market.

You Can Only Elevate Individual Performance By Elevating That Of The Entire System.

The Customer Invents Nothing. New Products And New Services Come From The Producer.