A Leader Is A Coach, Not A

A System Is A Network Of Interdependent Components That Work Together To Try To Accomplish The Aim Of The System. A System Must Have An Aim. Without The Aim, There Is No System.

Innovation Comes From People Who Take Joy In Their Work.

Nobody Should Try To Use Data Unless He Has Collected Data.

The Customer Is The Most Important Part Of The Production Line.

One Cannot Be Successful On Visible Figures Alone ... The Most Important Figures That One Needs For Management Are Unknown Or Unknowable, But Successful Management Must Nevertheless Take Account Of Them.