A Leader Is A Coach, Not A

It Is Important That An Aim Never Be Defined In Terms Of Activity Or Methods. It Must Always Relate Directly To How Life Is Better For Everyone. . . . The Aim Of The System Must Be Clear To Everyone In The System. The Aim Must Include Plans For The Future. The Aim Is A Value Judgment.

Management's Job Is To Know Which Systems Are Stable And Which Are Not.

You Can Not Hear What You Do Not Understand.

Without Theory There Is Nothing To Modify Or Learn.

...the Most Important Things We Need To Manage Can't Be Measured.