You Can't Think Your Way Out Of

It's Not Enough To Be Close To The Customer. You've Got To Be Glued To The Customer.

Stop Being Conned By The Old Mantra That Says, 'leaders Are Cool, Managers Are Dweebs.' Instead, Follow The Peters Principle: Leaders Are Cool. Managers Are Cool Too!

Like It Or Not - And Often We Don't - Power Is A Pervasive Phenomenon. From Midnight Decisions In The Oval Office That Risk The Lives Of Young Americans To Quarrels Over The Kitchen Table, Power Is Part Of Every Human Equation. Yes, It Can Be - And Often Is - Abused, In Business As In All Arenas Of Endeavor. But It Can Also Be Used To Do Great Good For Great Numbers. And As A Career-building Tool, The Slow And Steady (and Subtle) Amassing Of Power Is The Surest Road To Success.

The Best Leaders Are The Best Notetakers, Best Askers, And Best Learners.

Develop A Respect And Reverence For The Principle Of Variation: The Idea That The Message Ain't In The Mean, The Mode Or The Median - It's In The Differences That Occur Throughout A Population.