You Can't Think Your Way Out Of

Almost All Quality Improvement Comes Via Simplification Of Design, Manufacturing... Layout, Processes, And Procedures.

Treat The Customer As An Appreciating Asset.

If No One Is Pissed-off With You Then You Are Dead But Just Haven't Figured It Out Yet.

How Do You Achieve Excellence?...stop Doing Non-excellent Stuff!

Creating In All Employees The Awareness That Their Best Efforts Are Essential And That They Will Share In The Rewards Of The Company's Success.