Almost All Quality Improvement Comes Via Simplification

Have You Thanked A Front-line Employee For Carrying Around A Great Attitude ... Today?

Divas Do It, Golfers Do It, Pilots Do It, Violists Do It, Sprinters Do It, Soldiers Do It, Surgeons Do It, Astronauts Do It...only Business People Think It Isn't Necessary To Train.

What Gets Measured Gets Done.

Give A Lot, Expect A Lot, And If You Don't Get It, Prune.

I Don't Read Many Business Books. I Read Good Fiction. Business Is About People, So My Favorite Business Books Are Anything By Dickens.