You Can Work Long, Hard, Or Smart,

It's Harder To Be Kind Than Clever

The Human Brain Is An Incredible Pattern-matching Machine.

I'm Skeptical That The Novel Will Be "re­invented." If You Start Thinking About A Medical Textbook Or Something, Then, Yes, I Think That's Ripe For Reinvention. You Can Imagine Animations Of A Beating Heart. But I Think The Novel Will Thrive In Its Current Form. That Doesn't Mean That There Won't Be New Narrative Inventions As Well. But I Don't Think They'll Displace The Novel.

We See Our Customers As Invited Guests To A Party, And We Are The Hosts. It's Our Job Every Day To Make Every Important Aspect Of The Customer Experience A Little Bit Better.

People Who Are Right Most Of The Time Are People Who Change Their Minds Often