If You Do Build A Great Experience,

It's Harder To Be Kind Than Clever

If You Only Do Things Where You Know The Answer In Advance, Your Company Goes Away.

If You Don't Understand The Details Of Your Business You Are Going To Fail.

But There's Still So Much You Can Do With Technology To Improve The Customer Experience. And That's The Sense In Which I Believe It's Still Day One, And That It's Early In The Day. If Anything, The Rate Of Change Is Accelerating.

If You Think About The Long Term Then You Can Really Make Good Life Decisions That You Won’t Regret Later.