You Can Expect What You Inspect.

A Manager Of People Needs To Understand That All People Are Different. This Is Not Ranking People. He Needs To Understand That The Performance Of Anyone Is Governed Largely By The System That He Works In, The Responsibility Of Management.

The Most Important Things Cannot Be Measured.

Change The Rule And You Will Get A New Number.

Eliminate Numerical Quotas, Including Management By Objectives.

It Is Important That An Aim Never Be Defined In Terms Of A Specific Activity Or Method. It Must Always Relate To A Better Life For Everyone.