You Can Expect What You Inspect.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.

Experience By Itself Teaches Nothing.

Quality Is Everyone's Responsibility.

3% Of The Problems Have Figures, 97% Of The Problems Do Not.

A Rational Prediction Has An Explanation Based On Theory.