Choice Of Aim Is Clearly A Matter

The Most Important Measures Are Both Unknown And Unknowable.

Eighty-five Percent Of The Reasons For Failure Are Deficiencies In The Systems And Process Rather Than The Employee. The Role Of Management Is To Change The Process Rather Than Badgering Individuals To Do Better.

Judging People Does Not Help Them.

He That Expects To Quantify In Dollars The Gains That Will Accrue To A Company Year By Year For A Program For Improvement Of Quality Expounded In [out Of The Crisis] Will Suffer Delusion. He Should Know Before He Starts That He Will Be Able To Quantify Only A Trivial Part Of The Gain.

It Is Wrong To Suppose That If You Can’t Measure It, You Can’t Manage It – A Costly Myth