Meeting Specifications Is Not Enough.

The Result Of Long-term Relationships Is Better And Better Quality, And Lower And Lower Costs.

A Manager Of People Needs To Understand That All People Are Different. This Is Not Ranking People. He Needs To Understand That The Performance Of Anyone Is Governed Largely By The System That He Works In, The Responsibility Of Management.

You Cannot Inspect Quality Into The Product; It Is Already There.

Hard Work And Best Efforts Will Not By Themselves Dig Us Out Of The Pit.

You Should Not Ask Questions Without Knowledge.