Meeting Specifications Is Not Enough.

Long-term Commitment To New Learning And New Philosophy Is Required Of Any Management That Seeks Transformation. The Timid And The Fainthearted, And The People That Expect Quick Results, Are Doomed To Disappointment.

Whenever There Is Fear, You Will Get Wrong Figures.

Let Us Ask Our Suppliers To Come And Help Us To Solve Our Problems.

When Asked What Single Event Was Most Helpful In Developing The Theory Of Relativity, Albert Einstein Replied, "figuring Out How To Think About The Problem".

Innovation Comes From The Producer - Not From The Customer.