There Is No Substitute For Knowledge.

The Individual Has Been Crushed By Our Style Of Management Today.

We Want Best Efforts Guided By Theory.

Everyone Is A Customer For Somebody, Or A Supplier To Somebody.

If You Do Not Know How To Ask The Right Question, You Discover Nothing.

Eliminate Slogans, Exhortations, And Targets For The Work Force Asking For Zero Defects And New Levels Of Productivity. Such Exhortations Only Create Adversarial Relationships, As The Bulk Of The Causes Of Low Quality And Low Productivity Belong To The System And Thus Lie Beyond The Power Of The Work Force