There Is No Substitute For Knowledge.

Cease Dependence On Inspection To Achieve Quality. Eliminate The Need For Inspection On A Mass Basis By Building Quality Into The Product In The First Place.

The Problem Is That Most Courses Teach What Is Wrong.

Research Shows That The Climate Of An Organization Influences An Individuals Contribution Far More Than The Individual Himself.

Adopt A New Philosophy Of Cooperation (win-win) In Which Everybody Wins.

The Emphasis Should Be On Why We Do A Job.