Everyone Is A Customer For Somebody, Or

Management's Job Is To Optimize The Whole System.

Everyone Is A Customer For Somebody, Or A Supplier To Somebody.

Judging People Does Not Help Them.

It Is A Mistake To Assume That If Everybody Does His Job, It Will Be All Right. The Whole System May Be In Trouble.

A Committee Appointed By The President Of A Company Will Report What The President Wishes To Hear. Would They Dare Report Otherwise?.