Everyone Is A Customer For Somebody, Or

Management Is Prediction.

Absence Of Defects Does Not Necessarily Build Business... Something More Is Required.

3% Of The Problems Have Figures, 97% Of The Problems Do Not.

Zero Defects Is A Super Highway Going Down The Tube.

The Moral Is That It Is Necssary To Innovate, To Predict The Needs Of The Customers, And Give Him More. He That Innovates And Is Lucky Will Take The Market.