The Idea Of Intimately Entwining With Customers

Quite Simply, No Matter How Hard You Try, No Matter How "open" You Are, You'll End Up Surrounded By "yes People." It's Hard Not To Believe People Who Are Repeating Your Own Ideas. Resist The Temptation.

The World Has Not Just "turned Upside Down". It Is Turning In Every Which Way At An Accelerating Pace.

Inspiring Visions Rarely (i'm Tempted To Say Never) Include Numbers.

What Gets Measured Gets Done.

Don't 'tolerate' Mistakes. Embrace Them!