The Greatest Waste … Is Failure To

Eighty Percent Of American Managers Cannot Answer With Any Measure Of Confidence These Seemingly Simple Questions: What Is My Job? What In It Really Counts? How Well Am I Doing?

It Is Important That An Aim Never Be Defined In Terms Of Activity Or Methods. It Must Always Relate Directly To How Life Is Better For Everyone. . . . The Aim Of The System Must Be Clear To Everyone In The System. The Aim Must Include Plans For The Future. The Aim Is A Value Judgment.

When A System Is Stable, Telling The Worker About Mistakes Is Only Tampering.

If You Do Not Know How To Ask The Right Question, You Discover Nothing.

When A Worker Has Reached A Stable State, Further Training Will Not Help Him.