Sometimes You Have To Create The Thing

We Need To Reinvent Food At Starbucks. Less Could Be More.

The Challenge Of The Retail Business Is The Human Condition.

My Passion. My Commitment. This Is The Most Important Thing In My Life Other Than My Family.

Great Companies That Build An Enduring Brand Have An Emotional Relationship With Customers That Has No Barrier. And That Emotional Relationship Is On The Most Important Characteristic, Which Is Trust.

It's Ironic That No Matter Where I Go, I Meet People From Brooklyn. I'm Proud Of That Heritage. It's Where I'm From, Who I Am.