People Who Are Cocky And Arrogant Say,

Everything You Need To Know About A Customer Has Been Written By Them Or About Them. And It Lives On The Internet. All You Have To Do Is Uncover It. And Use It.

The Secret To Sucessful Customer Service Starts With Yes!

The Best Way To Apologize Is To Let The Customer Vent First. Don't Interrupt, Just Take Notes And Make Empathetic Noises. You Can Even Tell The Customer That It Makes You Mad Too. Second, Ask The Customer What Their Speed Of Need Is. Tell Them What They Ant To Hear. That You Apologize, That You Understand How They Feel, That You Are Meeting With The Appropriate People To Get A Resolve, And That It Will Be Done In 24-hours.

Create A Friendly Atmosphere On The Inside And Outside. Live Friendly. Be A Friendly Person On The Inside. Have The Attitude It Takes To Be Smiling Internally First.

When You Begin To Give Value To The World, Somehow The People You Affect Will Find A Way To Tell You. Even If It Takes A Couple Of Years.