Not The Outcome Any Of Us Wanted.

If You Are Going To Do Large-scale Invention, You Have To Be Willing To Do Three Things: You Must Be Willing To Fail; You Have To Be Willing To Think Long Term; And You Have To Be Willing To Be Misunderstood For Long Periods Of Time.

We Expect All Our Businesses To Have A Positive Impact On Our Top And Bottom Lines ... Profitability Is Very Important To Us Or We Wouldn't Be In This Business.

I Don't Think That You Can Invent On Behalf Of Customers Unless You're Willing To Think Long-term, Because A Lot Of Invention Doesn't Work. If You're Going To Invent, It Means You're Going To Experiment, And If You're Going To Experiment, You're Going To Fail, And If You're Going To Fail, You Have To Think Long Term.

I’m A Big Fan Of All-you-can-eat Plans, Because They’re Simpler For Customers.

Focusing On The Customer Makes A Company More Resilient.