Focusing On The Customer Makes A Company

We Expect All Our Businesses To Have A Positive Impact On Our Top And Bottom Lines ... Profitability Is Very Important To Us Or We Wouldn't Be In This Business.

We Change Our Tools And Then Our Tools Change Us.

I Think One Of The Things People Don't Understand Is We Can Build More Shareholder Value By Lowering Product Prices Than We Can By Trying To Raise Margins. It's A More Patient Approach, But We Think It Leads To A Stronger, Healthier Company. It Also Serves Customers Much, Much Better.

I Think If People Read More, That Is A Better World.

A Company Shouldn't Get Addicted To Being Shiny, Because Shiny Doesn't Last.