Nobody Goes To Work To Do A

Does The Customer Invent New Product Or Service? The Customer Generates Nothing. No Customer Asked For Electric Lights. There Was Gas And Gas Mantles, Which Gave Good Light.

We Are Being Ruined By The Best Efforts Of People Who Are Doing The Wrong Thing.

Innovation Comes From People Who Take Joy In Their Work.

Forces Of Destruction: Grades In School, Merit System, Incentive Pay, Business Plans, Quotas.

You Do Not Install Quality; You Begin To Work At It.