Just Because You Can Measure Everything Doesn't

Inspection With The Aim Of Finding The Bad Ones And Throwing Them Out Is Too Late, Ineffective, And Costly. Quality Comes Not From Inspection But From Improvement Of The Process.

Don't Expect Smart People To Listen To You Without Proof.

Defects Are Not Free. Somebody Makes Them, And Gets Paid For Making Them.

There Is No Substitute For Knowledge.

People Need To Know What Their Jobs Are.