It's Management's Job To Know.

We Cannot Rely On Mass Inspection To Improve Quality, Though There Are Times When 100 Percent Inspection Is Necessary. As Harold S. Dodge Said Many Years Ago, 'you Cannot Inspect Quality Into A Product.' The Quality Is There Or It Isn't By The Time It's Inspected.

The Result Of Long-term Relationships Is Better And Better Quality, And Lower And Lower Costs.

No One Can Measure The Loss Of Business That May Arise From A Defective Item That Goes Out To A Customer.

I Am Not Reporting Things About People. I Am Reporting Things About Practices.

Hard Work And Best Efforts Will Not By Themselves Dig Us Out Of The Pit.