In The End, We Are Our Choices.

If You Have A Business Model That Relies On Customers Being Misinformed, You Better Start Working On Changing Your Business Model.

E-mail Has Some Magical Ability To Turn Off The Politeness Gene In A Human Being.

It Is Very Difficult To Get People To Focus On The Most Important Things When You're In Boom Times.

There Are A Whole Bunch Of People Who Don't Like To Shop. But There Are Also People, Maybe, Who Even Do Like To Shop But Are Very Time Pressured. And So Shopping Online Can Save People Time.

And I Still Buy Books At B&n, Borders And Elliot Bay ... I Probably Shouldn't Admit This. But I Don't Care. I Love Great Bookstores.