I'm Optimistic About The Country; I'm Optimistic

If Vancouver Did Not Succeed As Starbucks From '87 On, Our Entire International Business, Which Is Now Thousands Of Stores And A Significant Amount Of Growth And Profit, May Not Have Existed.

To Stay Vigorous, A Company Needs To Provide A Stimulating And Challenging Environment For All These Types: The Dreamer, The Entrepreneur, The Professional Manager, And The Leader. If It Doesn't, It Risks Becoming Yet Another Mediocre Corporation.

My Father Had A Series Of Blue-collar Jobs And Never Made More Than $20,000 A Year. When I Was Seven, He Got Injured On A Job. That Was A Very Important Point - Because Of The Injury, He Couldn't Walk, And The Company He Was Working For Did Not Pay Him. There Was No Compensation. So There Was No Money And No Food.

To Be An Enduring, Great Company, You Have To Build A Mechanism For Preventing Or Solving Problems That Will Long Outlast Any One Individual Leader.

Do I Take Criticism Of Starbucks Personally? Of Course I Do.