If You Want Your People To Be

Successful Organizations Have One Common Central Focus: Customers.

Congratulations Offer More Potential Than Cash. The Amount Of Available Cash Is Limited, But Managers Have An Unlimited Supply Of Congratulations. It's Important To Pay People Fairly, But Managers Also Should Heap On Congratulations And Feed People's Souls.

When You're Committed To Something, You Accept No Excuses, Only Results.

Catch People In The Act Of Doing Something Right.

The Greatest Leaders Mobilize Others By Coalescing People Around A Shared Vision.