If You Destroy The People Of A

You Must Not Run Your Organization As A Functional Hierarchy. You Must Understand It As A System.

Anybody Can Achieve Gains In Quality By Slowing Down Production. That Is Not What We Are Talking About.

It's Not Enough To Do Your Best; You Must Know What To Do & Then Do Your Best.

Don't Expect Smart People To Listen To You Without Proof.

You Do Not Install Quality; You Begin To Work At It.