Ibm Needed - An Enormous Sense Of

Never Confuse Activity With Results.

I Think That My Leadership Style Is To Get People To Fear Staying In Place, To Fear Not Changing.

Customer Complaints Are The Schoolbooks From Which We Learn.

The Fundamental Issue Is: In The World Of The Internet, Is There A Place For A Packager Of Services? Does The Customer Want To Go Surf The Net And Go To Every One Of 50,000 Web Sites? Or Will People Pay A Reasonable Amount For Somebody To Go Out And Preselect And Package What They Want? My Guess Is They Will Both Coexist.

Ibm Needed - An Enormous Sense Of Urgency.