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I Don't Want To Use The Word Reorganization. Reorganization To Me Is Shuffling Boxes, Moving Boxes Around. Transformation Means That You're Really Fundamentally Changing The Way The Organization Thinks, The Way It Responds, The Way It Leads. It's A Lot More Than Just Playing With Boxes.

It Is Not About Bits, Bytes And Protocols, But Profits, Losses And Margins.

What We Believe Is Going To Be Very Important Is The Delivery Of Traditional Software And Services And Hardware Over The Net. That's A Form Of Electronic Marketplace.

When A Manufacturing Company In Spain Looks To Ibm For A Solution To A Problem, They Expect Us To Bring The Best Of Ibm Worldwide To It, Not Just The Experience Of Ibm Spain.

Everything Starts With The Customer.