I Came To See, In My Time

Customer Complaints Are The Schoolbooks From Which We Learn.

This Really Is A Merger Of Equals. I Wouldn't Have Come Back To Work For Anything Less Than This Fantastic Opportunity. This Lets Me Combine My Two Great Loves - Technology And Biscuits.

Vision Is Easy. It's So Easy To Just Point To The Bleachers And Say I'm Going To Hit One Over There. What's Hard Is Saying, Ok, How Do I Do That? What Are The Specific Programs, What Are The Commitments, What Are The Resources, What Are The Processes We Need In Play To Go Implement The Vision, Turn It Into A Working Model That People Follow Every Day In The Enterprise. That's Hard Work.

Our Military Should Be Trained And Structured Around Missions, Not The Elements Of Air, Water, And Land.

The Internet Is Ultimately About Innovation And Integration, But You Don't Get The Innovation Unless You Integrate Web Technology Into The Processes By Which You Run Your Business.