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Fixing Culture Is The Most Critical − And The Most Difficult − Part Of A Corporate Transformation… In The End, Management Doesn’t Change Culture. Management Invites The Workforce Itself To Change The Culture.

The World Is Full Of Ceos That Think That Just Because They Write A Memo Or They Write A Letter Inside An Annual Report Or They Give A Little Video Speech That Gets Sent Around The Company, They Think That's What's Really Going To Affect Employees.

The Internet Is Ultimately About Innovation And Integration, But You Don't Get The Innovation Unless You Integrate Web Technology Into The Processes By Which You Run Your Business.

We Do Not Need Departments Of Commerce, Labor, And Education; We Need A Single Department Of Skills That Will Promote An Integrated Approach To Global Competitiveness.

Never Confuse Activity With Results.