Bold Botches Are To Be Cherished.

Treat The Customer As An Appreciating Asset.

Listen While You Can, So That You Can Lead When You Must.

Creating In All Employees The Awareness That Their Best Efforts Are Essential And That They Will Share In The Rewards Of The Company's Success.

I Want The Public As Well As Libraries And Schools To Enjoy Unlimited Access To Public-domain Books. This Means No Charges For These Kind Of Texts Themselves.

I Still Read Quite A Few Printed Books, But If Something Is Available In Digital Format I Do Not Print It Before I Read It.