Give A Lot, Expect A Lot, And

I Don't Want The 35-year-olds In My Audience To Think Of Me As As 'pops' Giving The Kind Of Advice That Only 65-year-olds Can Understand.

Obviously, Despite Hard Work And Heroic Efforts, Many Dreams Don't Come True. But If We Don't Dare To Dream And Then Throw Muscle, Heart, And Soul Into Making The Dream Come True, Then Wow Projects-and All Of The Emotional, Intellectual, Spiritual, And Financial Riches That They Bring Will Surely Not Be Our Lot In Life!

Who Comes First? Don't Be Silly, Says King Hal; It's Employees. That Is - And This Dear Watson, Is Elementary - If You Genuinely Want To Put Customers First, You Must Put Employees More First.

Today Brands Are Everything, And All Kinds Of Products And Services - From Accounting Firms To Sneaker Makers To Restaurants - Are Figuring Out How To Transcend The Narrow Boundaries Of Their Categories And Become A Brand Surrounded By A Tommy Hilfiger-like Buzz.

Accept Change As A Friend. And Don't Take Yourself Too Seriously.