Frustration Is A Function Of Our Expectations.

In A Very Real Sense, There Are Only Two Roles In Organisations: Customers And Suppliers. Everybody Functions Simultaneously In Both Roles, Whether Inside Or Outside The Organisation The Essence Of Good Business, Therefore, Is The Quality Of The Relationship Between Customer And Supplier.

Our Lives Are The Results Of Our Choices. To Blame And Accuse Other People, The Environment, Or Other Extrinsic Factors Is To Choose To Empower Those Things To Control Us.

A Mission Statement Is Not Something You Write Overnight... But Fundamentally, Your Mission Statement Becomes Your Constitution, The Solid Expression Of Your Vision And Values. It Becomes The Criterion By Which You Measure Everything Else In Your Life.

Response-ability Is The Ability To Choose Our Response To Any Circumstance Or Condition.

Trust Is A Function Of Both Character And Competence. Of Course You Can't Trust Someone Who Lacks Integrity, But If Someone Is Honest But They Can't Perform, You're Not Going To Trust Them Either. You Won't Trust Them To Get The Job Done.